Excellent team, professional service - Jizhigao mechanical service team

Excellent team, professional service - Jizhigao mechanical service team

2020-04-12 09:36:46

A sudden epidemic has disrupted the existing rhythm of global development, and the production and living order of the entire society have been affected, especially the downward pressure on the economy has increased, causing certain pressure on all walks of life, and Chigo is no exception.

In March, with the support of the majority of distributors, the company's sales volume went against the current, creating a sales and production record. The sales team is the bridge connecting the factory and the market, and the service team is the strong backing of the majority of distributors.

respond to growing market demand

With the development and growth of enterprises, the original after-sales service system can no longer meet the growing market demand. At the beginning of the year, the company specially set up a service department, the original intention is to assist the sales team and improve the company's after-sales service system.

The responsibilities of the service department include remote guidance of machine commissioning and maintenance; According to the information feedback of each sales and service personnel, analyze and summarize the product quality report and track until the problem is solved; According to the requirements of the sales team, we can go to the customer's construction site for on-site service; Make product application, start-up, maintenance, repair and other information; Docking with the market and factory, maintaining and selling the variety of spare parts library, ensuring that the spare parts inventory is sufficient and the delivery is accurate.

service personnel check the delivery of spare parts in the warehouse to ensure accurate

In the newly established service department, in terms of personnel ratio, the company has transferred a number of employees who are familiar with products and have professional maintenance skills to join, among them are the backbone who are young and strong, willing to bear hardships and stand hard work; With more than 15 years of working in Chigo Company, experienced teachers, conventional faults can be quickly solved; All the problems that have been handled and to be dealt with have a special person responsible for registration, sorting and tracking, which provides a reference basis for the company's internal product technical transformation.

In terms of equipment, the company has specially opened two internal service hotlines with special personnel on duty 24 hours a day; Multiple service vehicles can go directly to the scene at any time to solve the problem; All departments work together and allocate resources reasonably. Professional personnel and professional equipment, our service team is full of combat effectiveness.

chop and slash
and move forward

After the enterprise resumed work and production, the service staff also quickly adjusted the state and put into work. In the early days of resuming work, under the conditions permitted by the national epidemic prevention and control policy, the company equipped the out-of-service personnel with professional epidemic prevention kits (including hand sanitizer, masks, gloves, etc.) for two months, and they overcame various difficulties to go to various places to debug the machine and successfully complete the task, solving the worries of the dealers.

service personnel on the road

At the end of February, when the whole country was still in a period of strict epidemic control, our sales and service personnel started from the company and opened the road of customer service. From the place of departure to the customer's construction site, the long journey has experienced countless temperature checks, filling in personal information, and presenting health codes. Hotels in the place of business trips do not accept non-local personnel, they have to live in the car, and meals can only be solved with instant noodles. Every time you go to a construction site, communicate with customers about the use of machines, train operators on site, troubleshoot faults, guide dealers to prepare wearing parts, inform maintenance matters, etc., although there are many and complicated things, but rich machine maintenance experience and dedicated attitude, everything is in order.

On the way to serve customers, leaving early and returning late and sleeping in the wind and food have become the norm in their work. In the construction machinery industry with fierce market competition, Chigo always takes quality assurance, R&D as pioneer, after-sales guarantee, and serves customers with a pragmatic attitude in the market development. We will continue to maintain the spirit of struggle, forge ahead, and create a better 2020!